Firstly, I purposely titled this "suppliers" so I can address something. Having witnessed multiple companies run selection processes to bring on suppliers, there is a distinct separation between the two approaches and we can probably split it into two; suppliers vs partners. My belief is that if you take the... read more →

One of the first areas that is generally cut back when costs are being saved is the training and travel expenses budgets. However, if it’s your aim to increase any of these areas; morale, teamwork, productivity, quality, delivery and staff retention then training is key. If your business stops learning... read more →

More and more companies are now realising that the overall success of any transformation is down to the employees implementing the changes. If you're looking to make a transformation in your business you need to empower your employees. What do we mean by empowering them? Your employees need to feel... read more →

Embarking on your digital transformation will be a challenge in many ways, especially if you are in a complex and international company. The delivery of any kind of digital asset, let alone something as complex as what we have been discussing in this series, is a huge challenge. There will... read more →

Digital transformation should be about bringing your business in line with what your customers want now and what they will need in the future. Technologies, platforms and accessibility to service will change and your transformation strategy should take this into account. This means finding a way your organisation can respond... read more →

Any online service is only as good as its continued support. Out of date content, 404 pages where links are no longer valid, features with bugs or just the general feeling of lack of attention, will mean a user who once visited or used your service won’t come back. A... read more →

When planning a digital transformation of your business the speed and clarity of decisions made to determine priorities, objectives, budgets and resources will make the difference between failure and success. As well as the support and buy-in you will need from the stakeholders and leadership team you’ll also need governance.... read more →