Firstly, I purposely titled this "suppliers" so I can address something. Having witnessed multiple companies run selection processes to bring on suppliers, there is a distinct separation between the two approaches and we can probably split it into two; suppliers vs partners. My belief is that if you take the... read more →
Blog
Apr
19
Apr
15
One of the first areas that is generally cut back when costs are being saved is the training and travel expenses budgets. However, if it’s your aim to increase any of these areas; morale, teamwork, productivity, quality, delivery and staff retention then training is key. If your business stops learning... read more →
Apr
12
More and more companies are now realising that the overall success of any transformation is down to the employees implementing the changes. If you're looking to make a transformation in your business you need to empower your employees. What do we mean by empowering them? Your employees need to feel... read more →
Apr
10
Embarking on your digital transformation will be a challenge in many ways, especially if you are in a complex and international company. The delivery of any kind of digital asset, let alone something as complex as what we have been discussing in this series, is a huge challenge. There will... read more →
Apr
10
Digital transformation should be about bringing your business in line with what your customers want now and what they will need in the future. Technologies, platforms and accessibility to service will change and your transformation strategy should take this into account. This means finding a way your organisation can respond... read more →
Apr
08
Any online service is only as good as its continued support. Out of date content, 404 pages where links are no longer valid, features with bugs or just the general feeling of lack of attention, will mean a user who once visited or used your service won’t come back. A... read more →
Apr
05
When planning a digital transformation of your business the speed and clarity of decisions made to determine priorities, objectives, budgets and resources will make the difference between failure and success. As well as the support and buy-in you will need from the stakeholders and leadership team you’ll also need governance.... read more →
Mar
29
An often overlooked part of releasing any form of digital service is continued maintenance of content, software, hardware and feature upgrades. The short-sighted view is to plan the cost of creating and releasing your service without the continued plan of costs and effort involved in maintaining the service and making... read more →
Mar
27
So, digital is complex, people are complex, the way users interact with brands is becoming more complex and transforming your organisation to bring value to your users is, guess what, complex! You will need to build a foundation that supports your long-term vision, a solution that doesn’t meet these needs... read more →
Mar
25
For many, digital is unknown, and a lot of people are nervous about the impact on them. Of course, this needs to be managed with good comms plans, training etc. But be aware, as with any transformation, some people might disagree with the direction the company is taking. This is... read more →
Mar
22
Pick the best people in the organisation who are able to explain the value of Multichannel and Digital and let them undertake reverse mentoring to the leadership / executive team. The key stakeholders need to be sponsors of the transformation and therefore need to be upskilled and understand the value.... read more →
Mar
21
It is not just you and your team that needs to understand the value of Digital and how the tools work. You need to bring the organisation with you and have training and workshops in place. The transformation is never better than the weakest link in the chain. This can... read more →
Mar
20
When the transformation is kicking off, make sure you try to formulate "what is it in for me?" If you do this successfully you will have an organisation moving with you instead of against you. Incentives Encouraging your staff to try new things, be more involved in promoting your company... read more →
Mar
18
Many organisations start building digital processes and solutions without having the right skills and resources. It might sound obvious but I have seen this happen over and over again when the right resources are not in place. The question is, would you have a finance accountant doing network security, or... read more →
Mar
17
I have seen within other corporations that the digital transformation has kicked off with high energy etc. and shortly after that people start to lose interest. It is your accountability to drive the sense of urgency (so don’t blame others, you are not a victim). But you need some help... read more →
Mar
16
Be clear with the leaders in your organisation, that digital transformation is not just about technology; it requires business restructure and support both during the transformation and after. If this is not clear the full potential of digital will not be released, instead there is a danger that it will... read more →
Mar
15
There is a quote that has been going around for a while now that states "there is no digital strategy just strategy in a digital world". This is something that I completely agree with and in a perfect world, "digital" is fully integrated and is part of the wider business... read more →
Mar
08
Regardless of the size of your project, it’s good practice to start your digital transformation project by documenting a digital roadmap – it’s a great way to ensure you’re focused on what you're aiming for, able to track where you are during any point of the journey and can help... read more →
Mar
01
Let’s start at the very beginning After partnering with some of the best-known organisations up and down the country, we know a thing or two about digital transformation. So we thought it was high time to start sharing our recommendations and opinions on what will drive success in the digital... read more →